Call, Text, Chat & Online Services:

Help is Always Available





118%

In 2018, calls to DDH
increased by 118%.

Vibrant’s over 15 national and local call, text, and chat hotlines make life-saving crisis assistance easily available to anyone in emotional distress. Immediate support and connection to care where you need it, when you need it, and how you need it.

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“My FEMA colleagues and I couldn’t deliver the emotional support that disaster survivors deserve without DDH’s expertise. Together, we are helping survivors begin their path to recovery, and that’s what it’s all about.”

—TAMI THEILER

This past year, the Federal Emergency Management Agency (FEMA) and the Disaster Distress Helpline (DDH) worked together to provide support to victims of an unparalleled range of disasters. From Hurricane Maria to the California wildfires to the mass shooting at a high school in Parkland, Florida, FEMA encouraged disaster survivors to call DDH’s trained counselors for emotional support.

DDH was uniquely qualified to offer a diverse range of emotional health services to people grappling with loss.

As a Voluntary Agency Liaison at FEMA, my job is to connect disaster survivors with the mental health services they need. Time after time, DDH — which is administered by Vibrant Emotional Health — has proven to be one of our most important partners when responding to natural disasters. From tips for healthy coping with trauma to referrals to local crisis call centers, there’s really no other disaster resource out there as comprehensive as DDH.

DDH is dedicated to providing crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. And this kind of emotional care is available to all Americans, not just survivors of disasters. DDH provides support to loved ones of victims, first responders, rescue, recovery, and relief workers, clergy as well as parents and caregivers.

DDH’s crisis support is also available long after a disaster ends. This is critically important to the recovery of disaster survivors. These are people who may have lost their homes, their livelihoods, and tragically, even friends and family. I’ve seen how a dramatic, one-time event like a hurricane or a school shooting can have ongoing effects on a person’s health and emotional wellbeing. That’s why the crisis counseling DDH offers in the months — and even years — that follow, is so crucial to a person seeking emotional wellbeing.

My FEMA colleagues and I couldn’t deliver the emotional support that disaster survivors deserve without DDH’s expertise. Together, we are helping survivors begin their path to recovery, and that’s what it’s all about.

—TAMI THEILER, VOLUNTARY AGENCY LIAISON, DHS/FEMA